News | The Station Cinema

FAQ

FAQ

23 January 2023
FAQ
 
Once booked all tickets are unable to be refunded all exchanged.
 
 “What are your opening hours?”
 
The Cinema operating hours can vary week to week due to the film release slate and film length. However the cinema is always open 15 minutes before the first film begins. So if our first film is at 12:00, then the cinema will be open from 11:45.
 
 “Who owns and operates the Station Cinema?”
 
The Station Cinema is proudly owned and operated by the Richmondshire Preservation Trust – A Registered Charity. All revenue goes directly back into the Cinema and Charities activities. If you wish to donate to the Richmondshire Preservation Trust you can be clicking here.
 
You can also find out more about the Trust by visiting https://www.richmondshirebpt.co.uk

“What payment methods do you accept?”
 
We currently accept payment online, over the phone and online via VISA, Mastercard & Station Cinema Gift cards. Unfortunately, we do not accept AMEX card for payments.
 
We also recognise the importance of cash transactions particularly within the local community and we do accept cash payments at the box office.
When booked, online tickets are sent to you via email, on the rare occasion this isn’t the case or if you are unable to access these on your visit, simply head to the Cinema box office and we can print these for you either by your surname or booking reference number.
 
"What are BBFC Classifications and how do they relate to a ticket purchase?“
 
Before making any ticket purchase, please identify the classification issued by the BBFC (British Board of Film Classification) or local authority for the film you are wishing to purchase a ticket for.
 
This will be displayed on the website and on any cinema listings or documentation. If in doubt please contact the Cinema via the contact us page or telephone during opening hours to speak to a member of staff.
 
We can and will refuse admission to any person or persons who is below the age of the film’s classification. The duty managers decision is final and may refuse entry if you or those with you are unable to establish your age or verify to his or her confidence.
 
On the rare occasion that films are on sale before classification has been confirmed by the BBFC and upon this occasion the film rating results in yourself or someone else you’ve booked a ticket for, being below the minimum age for the film we will issue a full refund of that ticket purchased.  You can view more details via the BBFC’s website.
 
“Why have I been charged an online booking fee?”

In order to facilitate the ongoing costs involved with the management of the website and booking systems an online fee is payable on tickets purchased online, or over the telephone. No booking fees are applied should you wish to purchase your tickets at the box office.
 
Station Cinema Club members do not pay a booking fee on member ticket purchases.
FAQ - “What age is classed as an adult?”
 
An adult is anyone aged 15 and above.
“Do you accept Meerkat Movie 241 Codes”
 
Yes, you can use your Meerkat Movies codes to enjoy 241 Cinema tickets on a Tuesday and Wednesday where applicable on standard film screenings only. This excludes theatre, or live event showings. You can use these codes online, over the telephone or at the Cinema box office.
 
“What ID Do You Accept?”
 
Identification may be required for 12A, 15, and 18 certificate films. Photo identification is accepted and must be within a valid date, we accept Passports, Driving Licenses, Citizencards, and the digital ID Yoti.
 
In the event of being unable to provide valid identification, the Cinema Manager’s decision is final. We never wish to run away people from enjoying their movie, however as part of our license we have a legal and social obligation to ensure that people are of the appropriate age so please don’t be offended should we request this if you are fortunate enough to look young for your age.
 
Unfortunately, someone 'confirming' your age verbally, isn’t an acceptable form of verification and you may be turned away without one of the photo identifications listed above.
 
“Are there accessible facilities?
 
The Station is proud to be fully accessible with a lift provided both to the gallery areas, and to gain entry into Screen 1 and the Station Cafe|Bar. Alongside accessible toilets. There are a limited number of accesible parking spaces towards the front door of The Station on a first come first served basis.
  
 “I think I’ve left an item behind. How can I contact you?”

We thoroughly clean down each screen between performances and after we close, should an item have been left behind in our screens we would have kept it in our lost property for safe keeping. Simply give us a call during opening hours (15 minutes before the first film) or use the Contact Us page to email us.
"Do you offer private hires or conference facilities?"
 
The Station Cinema has played host to many conferences, meetings and private hires over the years of operation. We have laptop connection capability along with sound & microphones to be used. We also offer private hire subject to availability and agreement in any of our 3 screens. Simple use the Contact Us page to get in touch to see how we can help. entered for you at the payment stage (except for card details).
 
“How do you find out about any vacancies?”
 
In the event of a vacancy, we usually advertise via job sites such as Indeed, and online via our social media channels alongside advertising in the Cinema box office. We accept at any time CV’s or Resumes either physically at the box office or over email and will retain these for 6 months should we be recruiting in the near future.
"Can I book a table at the Station Cafe|Bar before my film or for afterwards?"
Of course, the award winning Station Cafe|Bar would be delighted to help with any bookings, however you must contact them directly either on 01748 825967 or via their website by clicking here.